The Dish Network User's Resource
The Dish Network User's Resource
Report bugs to Dish Network technical support.
To see reports for individual receivers, go to Dish Network Receiver Software Versions and click on the version. These reports are picked up from public discussion and are not tied to Dish's own bug tracking.
How to decode Echostar receiver serial numbers
Sometimes what appears to be a receiver bug can have an external cause, as in this example:
9/24/00 PQ problems on x700 and x800 receivers
Recent changes in some compression systems at Echostar have caused a few more blackouts recently, sometimes on receivers which had never before exhibited this particular bug. This is a transient issue, and Echostar recently replied with the following statement:
“The effect many posters here are seeing is a side effect of some recent improvements EchoStar has made to our compression gear in an effort to enhance picture quality and performance. While the problem is visible on certain models of our receivers, the cause has been isolated to a bug in the compression techniques used at our uplink facility. The receivers exhibiting the symptoms are NOT at fault. We are currently testing the fix for the bug and expect to have it resolved within a week.
As we incorporate this fix into our compression equipment, these effects should be eliminated. Mike Dugan and the EchoStar team have given this corrective action the highest priority and wish to assure you all that we are working hard to eliminate the cause. We will notify the forum administrators when the fix is implemented. We appreciate your feedback and welcome your detailed email comments (i.e. channel number, time of problem, receiver model, problem description) at dishquality@echostar.com. We appreciate your patience and apologize for any inconvenience.”
The new 4900 has been reported to exhibit a few bugs related to channel selection, but the product has been fairly stable.